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Tuesday, April 24, 2012

New Tech Help Request System

The BB&N tech department is pleased to unveil our new help request system this week. It is a system which puts each tech request into a database that allows us to have better accountability, communication, and history of all the requests that we handle. The beauty of it from the customer's point of view [this means you] is that all you need to do is send us an email at "tech help" or and it will flow right into the system and create a new "ticket" for us to address. Any email responses to a particular ticket will get added to its history in the database. When we add a note to a ticket, you will get an automatic email with the info. On the back-end of the database we triage the requests, set priority levels, and get reminded if a ticket lingers too long without action. You can see the history and status of all your tickets by logging into the system at when you are at school. This is the new system that is replacing the FirstClass technology conferences.

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